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Frequently asked questions
Browse common questions by topic. If you need anything else, contact our team directly.
Find answers by topic
Questions are organized by topic to help you find the right information quickly.
Booking & stay
Reservations, check-in details, and what to expect during your stay.
Contact us
Ask your questions.
How can I pay?
Card payment is preferred for stays, extras, and city tax.
How can I book a room?
Use the booking links or contact our reservations team to arrange your stay with your preferred dates and room type.
Is there reception on-site?
Reception is available from 08:00 to 17:00. Check-in is available until 17:00.
Rooms & amenities
Room comfort, amenities, and daily housekeeping details.
Is Wi-Fi included?
Free Wi-Fi is available in all rooms and public areas.
Is smoking allowed?
The entire property is non-smoking.
Can I bring pets?
Pets are allowed for 500 CZK per night.
What time is breakfast served?
Breakfast buffet is served from 07:00 to 10:00 for hotel guests.
Is there an elevator?
Yes. The hotel has a lift and one barrierfree room.
Location & transport
How to get around Marienbad and practical arrival information.
Which public transit is closest?
From Train Station: take trolley bus number 7 until stop Městský úřad, then continue down the street for about 150 m.
How far are the main sights?
The hotel is located near the park and the famous colonnade in central Marienbad.
Is parking available?
Parking is available for 250 CZK per night.